Customer Service in French

Select icons to access the chosen resource in a new window.
 

'Working in a Theme Park' - Introduction
This document introduces the following selection of 'Theme Park' transaction scenarios together with the 'answers' that follow.

'Theme Park' - TaskMagic™ Text Match Game
Useful to complete before starting the Transaction exercises. In order to access this game you will need to have a version of TaskMagic™ Play software installed on your PC. To find out more or to install a 30-day trial version, please follow the link at the foot of this page.

'Theme Park' - Liste de Vocabulaire
The document details typical words and phrases that can prove useful in the 4 transaction scenarios that follow

'Theme Park' - Transaction 1 - Basic
You are asked to design 2 advertisements for the Theme Park in French

'Theme Park' - Transaction 1 - Higher
You are asked to design 2 advertisements in French but with more detail than in the Basic exercise

'Theme Park' - Transaction 2 - Basic
You are required to answer a telephone enquiry with reference to the pricing from Transaction 1 (Basic)

'Theme Park' - Transaction 2 - Higher
You are required to answer a telephone enquiry with reference to the pricing from Transaction 1 (Higher)

'Theme Park' - Transaction 3 - Basic
You are required to complete 2 hotel bookings based on emails received and the tariffs in Transaction 1 (Basic)

'Theme Park' - Transaction 3 - Higher
You are required to complete 2 hotel bookings based on emails received and the tariffs in Transaction 1 (Higher)

'Theme Park' - Transaction 4 - Basic
You are asked to write an email concerning lost property discovered at one of the Theme Park's hotels.

'Theme Park' - Transaction 4 - Higher
You are asked to write an email concerning lost property discovered at one of the Theme Park's hotels. The detail required being more than in the Basic exercise.

'Theme Park' - Transaction 1 - Basic Answers
Details the information that should be included within the 2 advertisements for the Theme Park in French

'Theme Park' - Transaction 1 - Higher Answers
Details the information that should be included within the 2 advertisements for the Theme Park in French

'Theme Park' - Transaction 2 - Basic Answers
Example of likely French dialogue in answer to the exercise

'Theme Park' - Transaction 2 - Higher Answers
Example of likely French dialogue in answer to the exercise

'Theme Park' - Transaction 3 - Basic Answers
The 2 hotel booking forms completed as required

'Theme Park' - Transaction 3 - Higher Answers
The 2 hotel booking forms completed as required

'Theme Park' - Transaction 4 - Basic Answers
Example of likely French email in answer to the exercise

'Theme Park' - Transaction 4 - Higher Answers
Example of likely French email in answer to the exercise

'Working in a Cinema' - Liste de Vocabulaire
The document details typical words and phrases that appear in the 2 following presentations

'Cinema' - Presentation of Common Terms
The Powerpoint presentation illustrates the common words and phrases that can arise when working at a French speaking cinema

'Cinema' - Presentation of Advanced Terms
The Powerpoint presentation illustrates the more advanced words and phrases that can arise when working at a French speaking cinema

Powerpoint Exercise - Colours
An interactive Powerpoint presentation that tests students knowledge of colours in French

Powerpoint Exercise - Directions
An interactive Powerpoint presentation that tests students knowledge of directions in French

Powerpoint Exercise - Food
An interactive Powerpoint presentation that tests students knowledge of French food names

Powerpoint Exercise - Holiday
An interactive Powerpoint presentation that tests students knowledge of words and phrases associated with holidays

Powerpoint Exercise - Leisure
An interactive Powerpoint presentation that tests students knowledge of words and phrases associated with leisure

Powerpoint Exercise - Nationalities
An interactive Powerpoint presentation that tests students knowledge of Nationalities and their respective flags

Powerpoint Exercise - Christmas
An interactive Powerpoint presentation that tests students festive knowledge of all things associated with Christmas

Powerpoint Exercise - Numbers
An interactive Powerpoint presentation that tests students knowledge of numbers in French

Powerpoint Exercise - Perfect Tense
An interactive Powerpoint presentation that tests students knowledge of tenses within the French language

Powerpoint Exercise - Time
An interactive Powerpoint presentation that tests students knowledge of telling the time in French

Powerpoint Exercise - Town
An interactive Powerpoint presentation that tests students knowledge of words and phrases associated with towns

Powerpoint Exercise - Transport
An interactive Powerpoint presentation that tests students knowledge of words and phrases associated with transport

Powerpoint Exercise - Weather
An interactive Powerpoint presentation that tests students knowledge of of words and phrases associated with weather

Past GCSE Dialogue - Exercise #1 - Basic
An interactive Powerpoint role play presentation that uses previous GCSE material

Past GCSE Dialogue - Exercise #1 - Higher
An interactive Powerpoint role play presentation that uses previous GCSE material

Past GCSE Dialogue - Exercise #2 - Basic
An interactive Powerpoint role play presentation that uses previous GCSE material

Past GCSE Dialogue - Exercise #2 - Higher
An interactive Powerpoint role play presentation that uses previous GCSE material