Customer Service in Italian

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'Restaurant' - General Exercises
The Powerpoint presentation illustrates the vocabulary used when working at an Italian restaurant and covers how to understand and assist dissatisfied customers. Exercises also include sound clips.

'Restaurant' - Role Play Exercises
The Powerpoint presentation contains various Role Play scenarios for working at an Italian speaking restaurant. Exercises also include sound clips.

'Restaurant' - Apologise & Solve Exercises
The Powerpoint presentation details 5 situations that need to be resolved while working at an Italian speaking restaurant. Exercises also include sound clips.

'Sports Centre' - Common Phrase Exercises
The Powerpoint presentation illustrates the vocabulary used when working at a Sports Centre and covers how to handle messages, provide information and keep records. Exercises also include sound clips.

'Sports Centre' - Common Phrase Answers
Document contains answers to some of the exercises detailed in the previous Powerpoint presentation.